Last Updated: 19.11.2025

This Privacy Policy explains the principles regarding the processing, storage and protection of your personal data within the scope of all services provided through the alpatsaglik.com website operated by ALPAT Health Group and the ALPAT Health mobile application.

At ALPAT Health, we attach great importance to the privacy and security of all your personal data, especially your health data. In this context, we process, store and protect your personal data solely in accordance with the relevant legislation and in order to provide you with better service.

1. Data Controller

Title: ALPAT Health Group
Address: Mehmet Akif Ersoy, Ufuk Cd. No:42, 34515 Esenyurt / İstanbul
Phone: 0540 642 60 60 / 0212 642 60 60
E-mail: [email protected]

2. Personal Data Processed

Through the ALPAT Health website, mobile application and our call centers, your personal data may be processed in the following categories:

• Identity Information: First name, surname, Turkish ID number (when required), date of birth, etc.
• Contact Information: Phone number, e-mail address, full address, etc.
• Account and Membership Information: Username, password, user panel information.
• Transaction and Appointment Information: The health services you receive, appointment dates and times, your preferred unit and physician information.
• Product and Order Information: Cart contents, products you purchase, payment and invoice information (card information may be processed directly by the payment institution).
• Health Data: Medical history, diagnosis, treatment, prescription, laboratory and similar medical information (only in accordance with the relevant legislation and where necessary).
• Digital Usage Data: IP address, device information, cookies, session information, usage statistics.
• Marketing Information: If you give your consent; campaign notifications, your preferences and areas of interest.

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Creating a membership and logging in to the User Panel through the ALPAT Health website and mobile application,
• Carrying out your appointment creation, modification and cancellation transactions,
• Providing health services through ALPAT Dental, ALPAT Home Health, ALPAT Beauty Center, ALPAT Dental Laboratory, ALPAT Pharmacy and our other units,
• Providing the necessary information before and after the health service,
• Carrying out product and service sales processes, managing your order and cart information,
• Carrying out customer relations, call center and support processes,
• Sending you campaigns, announcements and news within the scope of newsletter membership,
• Fulfilling legal obligations and responding to requests from official authorities,
• Carrying out statistical analysis and reporting activities aimed at improving our service quality,
• Security, prevention of fraud and prevention of misuse of our systems.

4. Method of Collecting Personal Data and Legal Grounds

Your personal data is collected through our website, mobile application, call center, e-mail, SMS, online forms, physical application forms, and the processes at our pharmacy and health units, by partially or fully automated means or, to the extent required by the relevant processes, by non-automated means.

Your data is processed within the scope of the legal grounds set out in the relevant legislation, such as the existence of your explicit consent, the establishment or performance of a contract, the fulfillment of our legal obligations, the protection of public health, and the provision of diagnosis and treatment services.

5. Processing of Health Data

Your health data is processed and stored for the necessary period only by authorized health professionals and within the framework of the relevant legislation;
for the provision of health services such as appointment creation, diagnosis, treatment, laboratory, prescribing, follow-up and similar.

This data may be shared with legally authorized persons and institutions (the Ministry of Health, SGK, etc.) to the extent required by legislation and via secure communication channels.

6. Cookies and Similar Technologies

Cookies are used on our website and mobile application in order to improve your user experience, perform statistical analysis and offer you tailored content.

• Mandatory Cookies: Required for the basic functions of the site and application.
• Performance and Analytics Cookies: Help us understand usage statistics.
• Preference Cookies: Used to remember your preferences such as language, cart, session, etc.
• Marketing Cookies: May be used to offer personalized campaigns if you give your consent.

You can manage your cookie preferences or disable cookies from your browser settings. However, we remind you that if you disable cookies, you may not be able to fully benefit from some features of the website and application.

7. Transfer of Personal Data

Your personal data may be shared with third parties only in the following cases:

• Affiliated companies and health units under the ALPAT Health Group,
• Our business partners, suppliers and logistics service providers,
• Payment institutions and banks (for carrying out payment transactions),
• Information technology infrastructure providers, software and support companies,
• Lawyers and consultants within the scope of conducting legal processes,
• Authorized public institutions and organizations as required by the relevant legislation.

In any case, data transfer is carried out within the framework of our confidentiality and security obligations and only to the extent necessary.

8. Retention Period of Personal Data

Your personal data is stored for the periods set out in the relevant legislation and for the periods required by the purposes of processing. At the end of these periods, your data is deleted, destroyed or anonymized using methods compliant with the legislation.

9. Your Rights

With regard to your personal data, you have the following rights within the scope of the legislation:

• To learn whether your personal data is being processed,
• To request information about it if it is being processed,
• To learn the purpose of processing and whether it is used in accordance with its purpose,
• To know the third parties to whom your personal data is transferred at home or abroad,
• To request its correction if it has been processed incompletely or incorrectly,
• To request its deletion or destruction in accordance with the relevant legislation,
• To request that these actions be notified to the third parties to whom the personal data has been transferred,
• To object to a result arising against you as a result of the analysis of the processed data exclusively through automated systems,
• To request compensation for damage in the event that you suffer damage due to processing contrary to the law.

To exercise these rights, you can send an e-mail to [email protected] or contact us through the communication channels on our website.

10. Security

At ALPAT Health, we take the necessary technical and administrative measures to protect your personal data against unauthorized access, loss, misuse or disclosure. Nevertheless, we remind you that no transmission over the internet can be guaranteed to be 100% secure.

11. Changes to the Privacy Policy

This Privacy Policy may be updated in line with changes that may occur in our services or in legislation. The updated version takes effect as of the date it is published on the alpatsaglik.com website and our mobile application.

For any questions regarding the Privacy Policy, you can contact us at [email protected].