Frequently Asked Questions

Frequently Asked Questions

As the ALPAT Health family, we value the questions you send us and answer the most frequently asked topics about our health services in this section. From appointment processes to home health services, from Alpcard benefits to on-duty pharmacy information, you can easily find the information you need on many topics. You can always contact us for any other questions you may have.

What services does ALPAT Health offer?

ALPAT Health offers integrated health services in many areas such as pharmacy, dental health, optics, home care, beauty centre, dental laboratory and health centre.

How can I benefit from home health services?

By creating an appointment through our website or mobile app, you can have our home health team contact you.

Are dental treatments at ALPAT Dental covered by SGK?

Some treatments may be covered by SGK. For detailed information, it is recommended that you contact our clinic.

How can I make an online appointment?

You can quickly and easily create an online appointment through our corporate website or our mobile app.

What is the AlpCard points system?

AlpCard is a loyalty programme through which you can earn points in return for purchases and transactions made with ALPAT services and use these points for various discounts.

How can I find information about on-duty pharmacies?

From the "On-Duty Pharmacies" tab in our app, you can see the nearest on-duty pharmacies based on your location.

Where can I see the dental laboratory results?

Through our system, which works integrated with the ALPAT Dental Laboratory, you are automatically notified when the product is completed.

Are your services only valid in Istanbul?

Currently our services are active in certain regions. In line with our expansion plans, we will start providing services in other cities as well.

What Our Patients Say

What Our Patients Say

At ALPAT Health, people are at the heart of every service we offer. The feedback from the thousands of patients we serve shows us we are on the right track. From dental care to home care, from the pharmacy to our optical solutions, hearing about your satisfaction in so many areas is our greatest motivation. Here are some of the sincere comments we have received from you…

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Mehmet A

< ALPAT Home Health >

The ALPAT Home Health team arrived on time for my mother and they were incredibly attentive. We were not expecting such a professional service; we were very satisfied.

18-11-2025
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Zeynep K.

< ALPAT Dental Health >

The care and hygiene shown during my dental treatment impressed me greatly. ALPAT Dental is now the place our whole family prefers.

18-11-2025
user
Ahmet D.

< ALPAT Digital Health >

It is very easy to make my appointments through the app. Having such a strong digital infrastructure makes my life much easier.

18-11-2025
user
Selin T.

< ALPAT Dental Laboratory >

Being able to see the laboratory results online instantly is a great convenience. ALPAT has combined technology with health very well.

18-11-2025
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